Please be aware that we will not change our bank details during the course of any transaction. We will never notify you of our bank details, nor of any change of bank details by email. If you receive any notification purporting to contain our bank details, or one suggesting that we have changed our bank account do not make any payments to the account stated.
We are aware that a website exists which purports to be Harland & Co Solicitors Ltd website. Our genuine website can only be found at www.harlandsolicitors.co.uk and nowhere else. Should you receive an email from any address other than an @harlandsolicitors.co.uk address, it is not genuine, has not been sent by us, and you should delete it. Do not click on any links contained in such an email
Your use of this website is subject to the terms contained in this section. We reserve the right to amend these terms which will take effect upon posting.
Some sections of our website may ask you for personal and other contact details, together with details of your enquiry so that we may reply to you. If you contact us in this way, you consent to our using this information to provide our legal services to you. We will not use this information for any other purpose, nor will we disclose any of your data to any third parties without your express consent or as otherwise permitted by the relevant data protection legislation and the law generally.
Nothing in this website is intended to constitute legal advice and information is provided for general information purposes only. We do not accept responsibility for any loss arising from acts or omissions taken in reliance on the contents of this website. Although we endeavor to keep the contents of this site up to date, errors may sometimes occur and this website should not be seen as a substitute for legal advice.
If during this transaction you need advice on investments, we may have to refer you to someone who is authorised by the Financial Services Authority, as we are not. However, as we are regulated by the Solicitors Regulation Authority, we may be able to provide certain limited investment services where these are closely linked to the legal work we are doing for you.
We are included on the register maintained by the Financial Services Authority. This means that we can deal with insurance mediation activity which, in basic terms, means advising on, selling and the administration of insurance contracts. This part of our business, including arrangements for complaints or redress if something goes wrong, is regulated by the Solicitors Regulation Authority. The register can be accessed via the Financial Conduct Authority website at www.fsa.gov.uk/register.
This website and its content is copyright of © Harland and Co Solicitors, York. 2013. All rights reserved. You are permitted to use the website’s material for your personal use and copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material and no changes are made.
We are committed to providing a high-quality legal service to all our clients. When something goes wrong, we need our clients to tell us about it. This will help improve our standards. Whenever possible, please raise any initial client care problems with the person acting on your case to give them the opportunity of resolving matters with you. Often, matters can be quickly resolved in this way.
If you are unhappy about any aspect of the service you have received, or about the bill, please contact us by post to our office at 18 St. Saviourgate, York YO1 8NS, telephone 01904 655555 or email reception@harlandsolicitors.co.uk. We have a procedure in place which details how we handle complaints as follows:
We will send you a letter acknowledging receipt of your complaint within three days of receiving it, enclosing a copy of this procedure.
We will investigate your complaint. This will normally involve passing your complaint to our Mr Cullen, who will review your matter file and speak to the member of staff who acted for you.
We will then invite you to a meeting to discuss and hopefully resolve your complaint. We will do this within 14 days of sending you the acknowledgement letter.
Within three days of that meeting we will write to you to confirm what took place and to set out any solutions that have been agreed with you.
If you do not want a meeting, or it is not possible, you will be sent a detailed written reply to your complaint, including the suggestions for resolving the matter, within 21 days of sending you the acknowledgement latter.
At this stage, if you are still not satisfied, you should contact us again and we will arrange for another Director within the firm to review the decision.
We will write to you within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
If we have to change any of the above timescales, we will let you know and explain why.
If you are still not satisfied with our handling of your complaint you can ask the Legal Ombudsman to consider the complaint. We would hope that this does not become necessary and that we can resolve matters between ourselves.
Legal Ombudsman
If we are unable to resolve your complaint then you can have the complaint independently looked at by the Legal Ombudsman. The Legal Ombudsman investigates complaints about service issues with lawyers and others.
The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned or within one year of you realising there was a concern. You must also refer your concerns to the Legal Ombudsman within six months of our final response to you.
The Legal Ombudsman's contact details are:-
Telephone: 0300 555 0333 Minicom: 0300 555 1777
Website: www.legalombudsman.org.uk
Email: enquiries@legalombudsman.org.uk
Address: PO Box 6167, Slough, SL1 0EH
Alternative dispute resolution
Alternative complaints bodies exist which are competent to deal with complaints about legal services should both you and our firm consent to use such a scheme. In the event that you wish to use an alternative complaint body you should advise us and we will then state if we agree.
Complaints in relation to bills
The procedure above also applies to complaints arising concerning our bill. There may also be a right to object to the bill by applying to the court for an assessment of the bill under Part III of the Solicitors Act 1974; The Legal Ombudsman may not consider a complaint about a bill if you have applied to the Court for assessment of that bill.
Raising concerns with our regulator
The Solicitors Regulation Authority (SRA) can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. You can find information about raising your concerns with the SRA at www.sra.org.uk in the ‘For the public’ section.
Harland & Co is the trading name of Harland & Co Solicitors Limited and is authorised and regulated by the Solicitors Regulation Authority. Our professional rules and codes of conduct may be accessed at www.sra.org.uk/handbook
Harland & Co Solicitors Limited is a company registered in England and Wales.
Registered Address and Address for Service
Harland & Co
18 St. Saviourgate
York
North Yorkshire
YO1 8NS
Company Registration Number 06508476
Company VAT Number 169761322
We maintain professional indemnity insurance of at least £3 million for each and every claim through HDI Global Speciality SE - UK c/o Tysers, 2nd Floor, 11 York Road, Manchester, M2 2AW. Tel: 0161 419 3000.
Employee diversity information is available on request.